SHIPPING POLICY
Effective Date: April 4, 2025
At PINNEXA, we’re committed to delivering your orders quickly, safely, and reliably. Please review our shipping policy to understand how and when your items will be delivered.
Processing Time
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Orders are typically processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or holidays will be processed the next business day.
Shipping Time & Delivery Estimates
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Standard Shipping: 7–14 business days
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Expedited Shipping: 5–10 business days (where available)
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International Shipping: 7–18 business days (varies by destination)
Note: Delivery times may vary due to high demand, customs delays, or carrier service disruptions.
Shipping Rates
Shipping rates are calculated at checkout based on your selected delivery option and location. Occasionally, we may offer free shipping promotions for qualifying orders.
Tracking Information
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order using the tracking link provided or by contacting our customer service.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees. These charges are not included in our prices and are the responsibility of the customer.
Lost or Delayed Packages
If your package is delayed beyond the expected delivery window or marked as delivered but not received:
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Please contact the carrier first with your tracking number.
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If unresolved, email us at PINNEXA@representative.com and we will assist you promptly.
Wrong Address Disclaimer
It is the customer’s responsibility to ensure that the shipping address provided is correct. If the address is incorrect, please email us immediately at PINNEXA@representative.com. We are not responsible for orders delivered to an incorrect or undeliverable address if no update is provided before shipment.