RETURN POLICY- PINNEXA

RETURN POLICY

Effective Date: April 4, 2025

At PINNEXA, your satisfaction is our top priority. If you're not fully satisfied with your purchase, we're here to help with a straightforward return process.

Eligibility for Returns

  • Returns must be requested within 30 days of delivery.

  • Items must be unused, unworn, and in their original packaging.

  • Items marked as final sale, clearance, or non-returnable are not eligible for return.

How to Initiate a Return

To start a return, please contact our Customer Support Team at PINNEXA@representative.com with your order number and reason for return.

Once approved, you’ll receive return instructions, including the address for returning the item.

Return Shipping Costs

  • Customers are responsible for the return shipping cost unless the return is due to a defect or error on our part.

  • We recommend using a trackable shipping method for your return to ensure safe delivery.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the item was defective or shipped incorrectly.

Exchanges

We do not offer direct exchanges. If you'd like a different item or size, please return the original item and place a new order.

Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please contact us at PINNEXA@representative.com within 7 days of delivery. We’ll gladly provide a replacement or issue a full refund at no extra cost.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Personal care items (e.g., nebulizers once used)

  • Items with obvious signs of use

  • Gift cards

If you have any questions or concerns regarding our return policy, don't hesitate to reach out to our support team at PINNEXA@representative.com.